myLab.photofinale.com is an online customer service and admin portal. myLab features:
Time to Complete. For orders printed in a store, this is the time between the order being placed by the customer and the order being downloaded to the store and the store operator hitting the Print button.
Product Summary. There is a new Product Summary section which shows an overall count of each product type ordered, so you don’t have to manually count line items.
Payment Details. The Payment section will now identify what type of transaction each record is (authorization, capture or refund), along with displaying a timestamp of when the transaction occurred. (Note, when searching for an order in Litle’s portal, always use the Vendor Transaction # of the “authorization” transaction (i.e. 16167) for your search criteria.)
Order Photos. Clicking on any line item in the Products section will show you a thumbnail of the photo. Clicking on the thumbnail will provide you access to the original image (what will be downloaded by Lab 50 for printing).
Notes. Notes can be added to three different types of objects: Customers, Orders, and Store Locations. Notes consist of a contact name and message, and are automatically time stamped. Notes are displayed within a new “Notes” tab on each of the respective pages, and are shown in reverse chronological order with the newest notes on top. Notes can be “deleted”, by hitting the “X” button, but are kept on display (with strikeout formatting) to maintain a full event history and ensure accountability.
Customer Details Link. From the Order Details page, in the billing information section, the customer’s email address is now a link that will take you to their Customer Details page.
Address Editing. There are new “Edit” buttons that allow you to edit the Ship To and Bill To information for an order.
Discount Details. There is a new Discounts section on the Order Details page that lists the order-level discounts applied to a given order, and whether they were result of a promo code the customer entered (vs. an automatic promotion or a discount card). In the Products section, if you hover over the Discount amount for a given line item, the source of the discount(s) will be displayed as a tooltip. Note: Quantity price tier discounts are shown as “Other Adjustments.”
Complete This Order. There is now a button to mark an order as “completed”, along with the existing “Cancel This Order” button.
Store Location Sorting. The list of store locations displayed on the “Route Order” dialog is now sorted by Store Number to make them easier to find.