Frequently Asked Questions

What is Photo Finale?

Photo Finale is a photo commerce platform that helps businesses sell prints and personalized photo products through branded websites, in-store kiosks, and mobile apps. It connects customer ordering with tools for managing orders, producing products, and working with fulfillment partners. About the platform

Who is Photo Finale designed for?

Photo Finale serves photo labs, camera stores, and retailers offering photo printing and personalized products. Whether you produce items in-house, use wholesale partners, or combine both approaches, the platform helps connect your ordering and fulfillment processes. Platform overview

Will my online store feature my own brand?

Yes. Your Photo Finale website is branded for your business, with your logo, products, services, and customer experience. We provide the technology behind your photo ordering service while your business remains front and center. Website features

What products and services can I sell?

You can offer prints, enlargements, photo books, cards, calendars, wall décor, and personalized gifts. Your catalog can also include merchandise such as frames and accessories, plus services such as film developing and scanning. Product and service options

Can I control my product selection and retail prices?

Yes. You can add or remove products, organize your catalog, and adjust retail prices through myLab, our online administration portal. Your catalog can change as you introduce new products or expand your production capabilities. Catalog management

Can customers order from their phones?

Yes. Photo Finale websites adapt to smartphones, tablets, and desktop computers. Customers can upload photos, personalize products, and place orders through their browser without needing to install an app. Mobile ordering

Can my business have its own mobile app?

Yes. Photo Finale offers a branded iPhone app connected to your Photo Finale website. It uses your website’s product catalog and core ordering settings, giving customers another way to order from your business. Branded app information

Does Photo Finale offer in-store photo kiosks?

Yes. Photo Finale Kiosk gives customers a touchscreen ordering experience in your store. It draws on your online product catalog and supports shared promotions, memberships, and prepaid plans, helping you manage your online and in-store offerings together. Kiosk overview

How do customers transfer photos from their phones to a kiosk?

Customers can scan a QR code and upload photos using EasyLink Mobile Upload. No cable or app download is required. A text-message upload option is also available with the User Enhancements Bundle. Phone-to-kiosk uploading

Can Photo Finale work with my existing printers?

Photo Finale supports printer interfaces and hot-folder workflows for in-house production. Compatibility depends on your equipment and configuration. Share your printer models and production requirements with us so we can confirm the appropriate setup. Printer configuration

How do orders reach my production team?

Photo Finale’s Lab 50 and Print 50 software collect orders for production and direct them to configured printers or output folders. These tools help your team manage incoming orders and move them through fulfillment. Production workflow

Can I sell products I don’t produce in-house?

Yes. The Photo Finale Marketplace connects you with partners offering photo products and services beyond your own production capabilities. You can expand your selection while continuing to produce other items locally. Available products and fulfillment arrangements depend on the partner. Explore the Marketplace

Can Photo Finale help with film developing and scan delivery?

Yes. The Film & Scan Bundle connects service ordering with digital image delivery. After processing, your team uses the PRO Uploader to upload scans and notify customers. Customers can view, download, or order from those images through your Photo Finale website. Film and scanning features

Can I offer online galleries for professional photographers?

Yes. Photo Finale offers branded Proofing Gallery sites connected to your lab’s printing and fulfillment services. Photographers can organize images into events and collections, share them with clients, and offer prints and products. Gallery options include password protection and watermarks. Proofing galleries

Can I offer shipping and in-store pickup?

Yes. Photo Finale supports orders for shipping and store pickup. Businesses with multiple locations can configure additional pickup locations and manage orders by location. Order management, Store locations

Can I offer promotions and loyalty incentives?

Yes. Photo Finale supports coupons, promotions, membership benefits, and prepaid plans. For example, customers can purchase a package of print credits and use those credits as they place future orders. These tools give you ways to encourage repeat business. Promotions across channels, Prepaid plans

How do I manage my store day to day?

myLab provides online access to orders, customer information, product catalogs, retail prices, and reports. Your team can review order details, download order files, update order status, and manage your product offerings. Administration tools

Can customers receive order updates?

Yes. Photo Finale supports automated emails for events such as order confirmation and completion. Optional bundles add features such as text-message notifications and shipment tracking, depending on your configuration. Email communications, Additional notification features

Does Photo Finale support SEO and website analytics?

Yes. Photo Finale includes search-friendly product and page URLs, customizable shopping pages, Google Analytics 4 integration, and tracking-pixel support. These tools help you present your products online and measure customer activity. Website marketing features

How long does it take to launch?

A typical Photo Finale launch takes about two weeks.

What do I need to provide to get started?

Start with your logo, a short business description, your product list and production specifications, and your store information. Details about the services you offer and any social media links will also help us prepare your storefront. Getting started

What support is available?

Our technical support team uses a ticketing system to help with questions and issues. You also have access to setup guides, documentation, training videos, and release notes. Visit our support page for contact options and current availability. Photo Finale Support